Janet
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Recent activity by Janet-
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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My product came with foreign instructions. What should I do?
Unfortunately and sometimes awesomely, some of the products we sell do not include English-language or US-specific instructions. The type of user instructions included with a product is determined ...
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Do you charge sales tax?
We only charges sales tax on orders placed by Utah or Kentucky residents. If your order is shipped to any other state besides these two, sales tax will not be charged.
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Do you offer a price match?
At this time, we do not offer price matching. We understand how valuable your money is to you, and that's why all of the products on our site are currently listed at the best possible price. Please...
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What if I see a product listed at a lower price than I paid?
As part of our continuing commitment to offer our customers the best possible price on any given product, we often adjust its pricing in accordance with fluctuations in the market. As a result of s...
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What happens if my item proves defective after installation?
If you recently purchased a product and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service ...
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What should I do if I received the wrong item?
If you think you've received the wrong product, please double-check the part number on the product label with the part number listed on your packing slip. If those numbers do not match, please cont...
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What should I do if I want to return a product?
In order to return a product a Return Merchandise Authorization (RMA) number is required. An RMA can be obtained by logging into your customer account, select the associating order number from your...
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Can I cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. If there is a problem with your order, please reach out to us and we will go over options to correct it as soon as possible.
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What if I want my order shipped to a location other than my billing address?
If you wish to have item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We re...