What should I do if I want to return a product?

In order to return a product a Return Merchandise Authorization (RMA) number is required. An RMA can be obtained by logging into your customer account, select the associating order number from your list of shipped orders, and indicate the item you would like to return. All returns are REQUIRED to be accompanied by an RMA. Before returning your product, we ask that you familiarize yourself with the guidelines found on our Return Policies page to ensure your return shipment meets all of the RMA conditions and return policy requirements. Failure to comply with the terms stated in our return policy and on the RMA form may result in delayed return processing and/or refusal of returned packages. Please be aware that we will not accept a return if the item has been opened, installed, or otherwise used in any way, unless the item is covered by the Guarantee. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department. If you have any questions regarding the return process that have not been answered here, or on our Return Policies page, please contact one of our customer service representatives.